How are the postage costs determined and what is the delivery time?
For customers from Slovakia and the Czech Republic the postage is free. Delivery time may vary, usually it takes 1-2 days, however, if some products are not immediately available, delivery may take up to 15 days. We always try to ensure the fastest possible delivery to meet the expectations of our customers.
What are the available payment methods?
We offer a number of payment options, including card payment via Stripe, Apple Pay, bank transfer and cash on delivery.
How do the returns and complaints process work?
Customers can return goods without giving a reason within 30 days from the date of purchase.
Upon receipt and inspection of the returned goods, we will refund the total amount paid for the product. In the event of a complaint, if you find any quality issues or defects with the product you have purchased, please contact us as soon as possible. We will provide instructions on how to proceed with the claim and will endeavor to resolve the problem as quickly as possible. Returns are dealt with in accordance with applicable laws and our terms and conditions.
If you wish to return or claim goods, please visit the Returns and Claims page for all the information and instructions you need to return the goods.
How do I choose the right size of sneakers?
We recommend choosing the usual size (true to size). For detailed information, you can visit our sizing charts page.
How do you guarantee the authenticity of the sneakers?
Our company is committed to selling only 100% genuine and verified sneakers. We source goods from trusted and verified partners and each product goes through a thorough authenticity check before it reaches the customer.
Do you offer discounts or promotions?
Yes, we regularly offer various discounts and promotions. We encourage you to follow our social media channels and visit our website regularly to stay up to date with the latest offers and discounts.
How do you protect customers' personal data and financial information?